The commitment and ethical behavior, with the customer and the information lead Omni’s team to improve its Quality System to the new requirements and norms ISO 9001:2000, and to obtain the new certification from INMETRO (national) and RVA (international).

Quality Policy:

“To continuously improve our services offering reliable information that add value to the customer’s business, utilizing state of the art technology, supported by committed professionals.”

Omni’s assurance system foresees a wide range of actions for process control and improvement as: online supervision and monitoring of the telephone interview, reviewing and checking of the surveys, monthly feedback and annual performance evaluation of its collaborators, development plan and professional qualification, improvement groups, among others.